780-201-2650
5120 C - 55 Street Cold Lake AB T9M 1R1
Trai-Sea's Escape Spa
*IMPORTANT ANNOUNCEMENT*
WE MOVED LOCATIONS!
We are now located at 5120-C 55 Street Cold Lake South.
Located in the same building as M&M Food Market, side entrance opposite 7-11
Spa Etiquette and Policies
Please read the following the ensure you have the most pleasant
visit and best possible Spa experience
Sickness and Allergies
Please reschedule if:
•You are sick or have any Cold & Flu like symptoms.
If you show up for an appointment and are sick or getting over a sickness, or show signs of severe allergies, this includes but not limited to coughing, sneezing, congestion, you will be refused service and will be charged a fee.
Cancellation Policy
Trai-Sea's Escape Spa is an appointment based business.
When you book an appointment, we reserve that time, or in some cases bring in staff especially for you.
We understand that sometimes our clients need to cancel their scheduled appointment but
please provide at least 24 hours notice if you need to change or cancel your appointment.
- Less than 24 hours notice and No-shows will result in being charged 50% of the service price.
- Late arrivals will result in shorter treatment times.
Please be advised if you arrive 15 minutes or more late, depending on the service, it will either be
re-scheduled or the service will shortened so the technician can stay on schedule. Example: you may not receive nail art, foot massage with pedicure etc...
Thank you for understanding that this time is reserved for you and without notice of cancellation, our technicians won't be able to fill your time and need to be compensated for lost revenue.
Cell Phones
We ask that you put your cell phone on silent or vibrate when entering Trai-Sea's Escape Spa for ANY service.
Children
As a courtesy to our other guests and for safety reasons, we respectfully request that you refrain from bring your children to the Spa during your appointment
Thank you for your understanding.
Gift Certificates
Gift Certificates are available in any dollar amount or Spa service. If you are a recipient of a donated or prize Gift Certificate, please note that these certificates have expiry dates. Gift Certificates can be redeemed for services or retail products. Gift Certificates are non-transferable and can not be exchanged for cash. If you've received a Gift Certificate for a particular service,
it can be exchanged for a different service or used towards the purchase of products. Our Gift Certificates do not expire but if they were purchased for a particular service and there has been a price increase since the purchase, the recipient must pay the difference - we will honor the previous price up to 6 months. We are unable to use a Gift Certificate as payment toward a gratuity.
Gift Certificates must be presented at the time of your service. If you have forgotten or misplaced your Gift Certificate an alternative form of payment MUST be made at the time of service. Your Gift Certificate then remains valid for a future visit. We are unable to track your Gift Certificate - not replaced or redeemable if lost or stolen.