Trai-Sea's Escape Spa is an appointment based business.
When you book an appointment, we reserve that time, or in some cases bring in staff especially for you.
We understand that sometimes our clients need to cancel their scheduled appointment but
please provide at least 24 hours notice if you need to change or cancel your appointment. 48 hours notice if booked for multiple services or spa package.
*This includes being booked in for multiple services, coming to your appointment and then deciding you don't need or want one of the services - this time was set aside for you and is usually impossible to fill that time slot last minute with another client - we don't mind that you changed your mind, but please just give us 24 hours notice of any changes to your existing appointments.*
- Less than 24 or 48 hours notice and No-shows will result in being charged 50% of the service price.
- Late arrivals will result in shorter treatment times.
Please be advised if you arrive 15 minutes or more late, depending on the service, it will either be re-scheduled or the service will shortened so the technician can stay on schedule. Example: you may not receive nail art, foot massage with pedicure etc...
Thank you for understanding that this time is reserved for you and without notice of cancellation, our technicians won't be able to fill your time and need to be compensated for lost revenue.
We ask that you put your cell phone on silent or vibrate when entering Trai-Sea's Escape Spa for ANY service.
As a courtesy to our other guests and for safety reasons, we respectfully request that you refrain from bring your children to the Spa during your appointment
Thank you for your understanding.
If something is uncomfortable or the service isn’t going as expected, please tell the technician as it’s happening so that she can make the necessary adjustments (provide an extra pillow, use a different nail color, make the water hotter, use a gentler touch, etc.). please do not wait until the end of the service.
Here's another example: If you chose a certain gel nail color at the beginning of the service and your technician is starting to apply it and you decide you don't like it - speak up right away. We are more than thrilled to change it and have you pick another color you love. If you wait until the end of the service to speak up, it's probably too late. If you wait till the next day, it's definitely too late. That would require a whole new scheduled service and charge for a re-do.
We strive to provide the best possible service we can offer so clear communication is important with your technician so they know exactly what your exceptions are.
You are paying for your service and it is very important you leave the Spa completely satisfied with your service - if you are not, please speak up then and there so that we can accommodate your needs.
For example: When we ask you if you like your nails, shape, color etc...and if you don't like something - tell us! I promise you right now, you are not hurting our feelings and we will not take it personally! This is how we all grow and learn as we build relationships with our clients.
We do not offer refunds for any services rendered. If for some reason, you get home and your gel polish, polish or gel nails are chipping or lifting, It is your responsibility to contact the Spa immediately at time of issue and we will redo the service and fix any issues you may be having. You may receive a redo appointment at any time within the first week for most services.
Gift Certificates are available in any dollar amount or Spa service. If you are a recipient of a donated or prize Gift Certificate, please note that these certificates have expiry dates. Gift Certificates can be redeemed for services or retail products. Gift Certificates are non-transferable and can not be exchanged for cash. If you've received a Gift Certificate for a particular service,
it can be exchanged for a different service or used towards the purchase of products. Our Gift Certificates do not expire but if they were purchased for a particular service and there has been a price increase since the purchase, the recipient must pay the difference - we will honor the previous price up to 6 months. We are unable to use a Gift Certificate as payment toward a gratuity.
Gift Certificates must be presented at the time of your service. If you have forgotten or misplaced your Gift Certificate an alternative form of payment MUST be made at the time of service. Your Gift Certificate then remains valid for a future visit. We are unable to track your Gift Certificate - not replaced or redeemable if lost or stolen.